Privacy policy

This Privacy Policy outlines the basis on which we will deal with any personal data, including but not limited to, payment data, and other data that we collect from you or from other sources or that you provide to us (referred to as "data") This is in order to access and use the site and / or the mobile app you earn (referred to collectively as the “Site”), services and applications (collectively referred to as “the Services”). We understand the importance of this data, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our data practices. By using our services, you agree to handle the data in accordance with this Privacy Policy.


The references mentioned in the first person’s conscience (or similar) in this Privacy Policy are references to the company that earned them, and the references “to you” or “the user” are references to you as an individual or legal person, as appropriate.


What data may we collect from you?


We may collect and process the following data:


The data you provide by filling out forms on the site, including the data that was provided when registering to use the site and other shared registrations (for example social media logins), subscribing to our services, publishing materials, or requesting other services.

The data that you provide when entering a competition, a promotional offer through our site, completing an opinion poll, voting operations, or providing reviews, testimonials or notes.

The data that you provide to us, or that we may collect from you, when you inform us about any difficulty you encounter when using our site.

Register for correspondence if you contact us.

If you download or use our mobile application, we may be able to access details related to your location and the location of your mobile phone, including the unique identifier of your device.

Details of the transactions that you have made through our site and the details of our processing and delivery of the goods you have requested.

Details about your computer, including, for example, your IP address, operating system, and browser type, as well as data related to your general use of the Internet (for example: by using technology that stores or accesses data on your device, such as Cookies, conversion tracking code, web beacons, etc. (referred to collectively as "cookies").

Your email address that has been provided to us by others who have confirmed to us that they have agreed to share your email address.

Any other data that we consider necessary to enhance your experience in using the site.

How will we use your data?


We may use the data in the following cases:


To provide you with information, products or services that you request from us or believe you may be interested in, and where you have agreed to be contacted for such purposes.

To provide you with services based on where you are, such as advertising, search results and other content tailored to you.

To implement the obligations arising from any contracts concluded between you and any other party that uses our site, or between you and us.

To improve our services and to provide better and more customized services.

To ensure that our site’s content is presented in the most effective way for you and the device you use to access our site.

To notify you of changes to our website.

For any other reason we consider necessary to enhance your browsing experience.

To manage motivational programs and fulfill your requests for these incentives, and / or to allow you to participate in competitions and notify you in case of winning


To whom can we disclose the data?


Our customer data is a very important part of our business. Consequently, we only share data as mentioned below and with companies that follow practices that have protection benefits and, at a minimum, are similar to the benefits of those practices mentioned in the privacy policy:


Other parties. To provide our services, we may collaborate with other affiliates or non-affiliated service providers (for example: the logistic companies used to deliver the products to you, the marketing companies, the payment processing for online transactions etc.). In order to carry out your transactions, these other companies may store data in a digital portfolio in order to make your use of our services more efficient.

Marketing and promotions. We may also use the data to provide you with information about the goods and services you may be interested in as well as enhance your experience in browsing and using the site, service messages, new features, improvements, special offers and events of interest. We can communicate with you through various channels, including but not limited to emails, web notices, posts, phone, app messages and news article transfer cards.

Business transfers: In the event that our company or all of our assets are actually acquired, customer data will be one of the assets transferred to the new owner.

Protecting our site and other sites: We disclose the customer’s account and other personal data when we believe that this disclosure is appropriate to comply with laws and investigations that are in place to enforce laws and to protect the rights or property or the safety of our users or others. This includes exchanging data with other companies and institutions for a number of reasons, including fraud protection and credit risk reduction.

You realize how important it is for these companies to access relevant data to perform their tasks. We ensure that these companies do not use the data for other purposes. We may also receive data from these companies (for example: delivery data and updated addresses), for the purpose of using them (for example: to correct our records and deliver goods for any purchase you make). By using the site, you consent to the transfer, storage, use, and disclosure of data between our subsidiaries and non-affiliated service providers, regardless of their geographical location. Provided that these companies are contractually obligated to respect data privacy.


We may allow a third party to use the data, for example: We may provide data to advertisers to help them reach the target audience to enable us to comply with our obligations to advertisers (i.e. by showing their ads to the target audience).


In addition, to participate in some of our competitions and promotions, you may be required to provide additional data. For example: If you win a competition, you may be asked to provide more personal data to confirm your eligibility and present the prize to you. This data collection process is conducted by us or by co-sponsors or sellers of promotions. Please note that you should review the privacy policies of this third party to know how they use any data they collect.


Please note that our site may contain from time to time links to and from sites related to the networks of the companies we deal with and the advertisers and our affiliated companies. No responsibility or liability for these policies. Also, please check the policies of those sites before providing any personal data or any other information to them.


How do we store your data?


The data we collect from you may be transferred or stored at a location outside the Kingdom of Saudi Arabia. It can also be handled by a team working outside the Kingdom of Saudi Arabia. However, this team works for us or for a supplier from our suppliers. This team, along with other tasks, is involved in fulfilling your request, processing payment details, and providing support services.


We will store the data for as long as necessary in accordance with this Privacy Policy or if it is required to comply with any law. The data may be transferred, stored, processed, and used by our companies or service providers that are not affiliated with us in one or more countries from a country outside the country to which they belong. It is also possible to transfer and store your payment data by our subsidiary companies to process payments and provide technical support services.


What protection standards do we apply?


We take the necessary steps from the technical, commercial, technical, and administrative levels to ensure that data is handled safely and in line with this privacy policy, in order to protect the data from unauthorized access, alteration, disclosure or destruction. We may use, for example, an encrypted electronic technology to protect data while it is being sent to our site, as well as an external electronic firewall, and an electronic firewall technology on the host computer of our site so that we can prevent malicious attacks on the network. Only employees, service providers and agents who have knowledge of data should be allowed access to it in order to carry out their work.


It is important for you to ensure that your password and the device you use to access our site are protected to avoid unauthorized access by others. It is solely your responsibility to keep your password completely confidential, for example, be sure to log out after you finish using one of the devices with common use.


Unfortunately, sending data over the Internet is completely unsafe. In spite of that, we will do our best to protect the data, but we do not guarantee the protection of the data sent to our site, and you alone bear the consequences of sending any data.


How can you access and modify data?


You can access a wide range of data about your account and your interactions with the site in order to view the data, and update it in some cases.


Examples of data that you can easily access on the site:


Updated data regarding your most recent purchase requisition.

Personal identification data (including name, email, password, correspondence and personal advertising preferences).

Payment settings (including credit card information).

Email notification settings.

You can refuse to receive our marketing messages in the future at any time by adjusting your customer's messaging preferences, through the unsubscribe link found in the email correspondence. To shop through the mobile application you will need to adjust the notification settings in the general section of your mobile phone.


In addition, our system will place cookies upon logging in to the website to ensure a pleasant and smooth user experience through the site. You can deactivate cookies by changing browser settings. In the event that cookies are deactivated, this will affect how our site operates and you may not be able to access or use some or all of the functions on the site. For example: performance cookies collect information about how you use the site - that is, the pages you visit most of the time - allowing us to provide you with targeted and relevant options that enhance your browsing and use of the site.


We may keep a copy of the data for the purposes of compliance with the laws, particularly when you update the information as we keep a copy of the data prior to keeping in our records.


What if we change our privacy policy?


Our business is constantly undergoing changes, so our privacy policy may be affected and require a parallel change. We will post the current version of this Privacy Policy on the site and it will remain in effect since it was posted on the site or based on the date that we set by us as the effective date.


We may periodically send email reminders with our notifications and conditions, but you should check your frequent visit to our site for the latest changes.


You should check the privacy policy regularly. If you continue to use the site after any changes, it is your acceptance of this Privacy Policy as amended.


How can you contact us?


If you have any questions related to your data on the site, please contact us and tell us the exact description of your inquiries, and we will answer and process them.