Frequently Asked Questions

 Are there cases where I can't return any products?

There are a number of specific cases where the product cannot be returned:

When submitting a return request after the specified time, which is 03 days from the date of receipt.
When you use the product, when it is damaged, or when it is not in the same condition that you received it.
Specific products such as underwear, socks, free clothing etc.
Damaged products are covered by the manufacturer's warranty.
Consumer products used or installed.
Products whose serial numbers have been tampered with or removed.
Products without price tags, stickers, original cover, or lack of any accessories.
Breakable products or used as a cleaning product.
Perfume, make-up, accessories and care products are not allowed to be returned or replaced, except for products that arrive damaged only.
    If I receive an item that is not working properly / damaged, how can I get my money back?

    When the item arrives in a damaged condition or does not function properly, you can return the item to us in the same condition you received it and in the same original packaging. As soon as we receive the item, we will examine it, and if it is found that there is a defect or damage, we will immediately begin the process of returning your money to you, whether you paid for the item or paid to ship the item.

    The item I received was not the same as the one I ordered. How can I return it?

    To start with, we apologize for this unintentional mistake. In this case you can return the item in the same condition and packaging that you received it and send it to us. As soon as we receive the item, we will promptly initiate a refund procedure.

  I changed my mind and no longer want the item I bought, can I return it? How?

  Of course, you can return the item you no longer want to acquire. We understand the right of the buyer to get exactly what he wants from the goods he wants in addition to his right to change his mind regarding his purchase of a good. In this case, all you need to do is contact us to cancel your order and we will refund you your money in full.

    If you have received the item, you will be able to return it within 14 days from the date you received it, provided that the item is not

Included in the list of goods that can not be returned
The item is not included with a card showing that the item cannot be returned
The item should be returned in the same condition as it was received with its packaging.
 

    In any case, you can contact our customer service center at e-mail care@aksbha.com or visit the Contact Us page on the website for more information.

    Can I return the clothes and other accessories I have purchased?

You can return any of the clothes or accessories you have purchased within 14 days of receipt, provided that they are in the same condition that you received them and in their box.

Included in the list of goods that can not be returned
The item is not included with a card showing that the item cannot be returned
The item should be returned in the same condition as it was received with its packaging.
 

   What goods can I not return?

Items you cannot return are:

All goods clearly indicate that this item cannot be returned.
When the seller's feedback on the item is clear that the item cannot be returned after it has been sold
        All goods fall under the following categories:

underwear
Lingerie
Socks
Books
Swimwear
Cosmetics and perfumes
 

    In addition to all the consumable goods stated in the consumer rights in relation to the return of goods sold.

    How long does the shipping broker need to receive and deliver the returned goods?

    Under normal circumstances, the shipping broker will contact you within three to five business days of the date you request the return of the item, but sometimes it may take up to two weeks for the shipping service provider to receive the item from you.

    Can I make an appointment with my shipping service provider to deliver the item?

    At this time, you cannot directly contact the shipping service provider to schedule an item to be delivered to the representative, but you can specify the time that suits you with the representative when they call you.

    Can I return the item I bought after 14 days?

    In case of any circumstances that prevented you from returning the item within 14 days from the date of receipt, please contact our customer service team at care@aksbha.com, or send a complaint through the Contact Us page on the site. All complaints filed in this case are examined independently. In general, all goods that are approved for return must be subject to consumer protection laws and regulations.

  How do I get my money back on my credit card?

    Refunds are made very quickly and smoothly after the item is received. If you have paid for the item through one of the various electronic means (such as credit cards, etc.), then the payments will be returned directly to your card. The duration of receiving money varies from person to person depending on the requirements of your bank. Sometimes it takes a month for you to get your money back.

 If I pay cash on delivery, how can I get my money back?

Refunds are made very quickly and smoothly after the item is received. If you pay for the item in cash when you receive it, the amount paid will be transferred to a credit that will be credited to your earning account.In this case, you can easily either use this balance to purchase another item, or transfer it to your bank account. For your security purposes, you must make sure that your bank account is the same as the bank account on your profile.

        Make a purchase less than or equal to the available balance in your Earned Wallet: If the total amount of your new purchase including shipping charges is less than or equal to the available balance in your Earned Wallet, the system will notify you that there is sufficient balance in your Earned Wallet Your own. You will then need to click on "Confirm Order" and your new purchase amount will be deducted from the available balance in your Earned Wallet.

        Make a purchase with more than the balance available in your Earned Wallet: If the total amount of your new purchase including shipping charges is more than the balance in your Earned Wallet, you will need to choose an online payment method (Credit Card / PayPal / Cash U) to pay the difference, to complete the purchase. The system will then deduct the available amount from your Earned Wallet Balance and the remaining amount will be calculated to calculate your chosen online payment method (you can't pay the difference on payment on delivery option). If you choose the payment method "pay on delivery", you will need to pay the full amount for the courier shipping, no amount will be deducted from your market wallet balance.

    Can I replace the item I no longer want with another?

    Earn up to this point does not offer buyers the possibility to exchange or change an item for another item.

    The original cover of the item no longer exists, how can I get my money back?

    Earn money back in case your item is full of cards. If you have lost this packaging, please contact us at care@aksbha.com

  What does "Original Cover" mean?

    Make sure that the cover is not open or damaged, and that it is in the same condition that you received it.

  Will I be able to return the item I want to earn through any shipping service provider or in person?

    Up to now, the return of goods has been made only with the receipt of the returned goods through one of its authorized shipping service providers. Your service provider will contact you to make an appointment to receive the item you wish to return within three to five business days of your order to return the item.

    If I want to return my item, who will pay the shipping cost?

    If you wish to return the item, earning it will ensure that it is returned free of charge.

  How do I get my prepaid bill of lading from earning it?

    Once you have ordered the return of the item, you will receive an email with the prepaid bill of lading from EXXAB so you can return the item you want for free.